Public Ticket #2100924
New computer and can't find my account?


  • Mark Lomas started the conversation

    I first got the Logo Maker in 2014 for phone & iPad, and then a version for my PC which a year later crashed. Got a new HP PC and didn't transfer old account onto it. So, am I back to square one and need to purchase new  LB Software to download? Or, can you find my old account. My email is mdlomas@gmail.com



  •  11
    Sad Duck replied

    Hi Marc,

    First, only Marc or Lisa will be able to access your account and set you back up. 

    Good news is that will NOT have to purchase again! Your old purchases will still be there, they will just have to make sure you can access the Members Dashboard on the website. That is where you can download all your old purchases.

    You don't have to wait to get started though. Go there now and download the latest version of The Creator 7.


    After installing it, be sure to follow the directions and download the FREE template set.

    Hopefully Marc will see this before long and get you all set up.

  •  38
    Marc replied

    Hi there Mark.
    Nice to hear from you.

    No problem.

    I've just set up a new account for you (your older purchase was ...too old)

    Check your eMail for a welcome letter.

    You'll now have access to 4 template sets (over 300 templates to play with)

    Have fun with it all!

    Let me know if you have any questions  :)


    - Marc Sylvester
    Laughingbird Software

    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator