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  Public Ticket #2098503
I am not getting all creator 7 I paid for ...Please guide me on how to download the entire software software
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  •  1
    chaouki started the conversation

    I am not getting all creator 7 I paid for ...Please guide me on how to download the entire software . Am I getting 4 folders only ..where are the spheres and characters and business cards and so on ........

  •  12
    Sad Duck replied

    Hi Chaouki,

    Everything you purchase will be in the Members area of the web site. Go here to log in and download your purchases if you need to:   https://www.laughingbirdsoftware.com/members/

    Marc no longer uses install files for most of his products. You simply unzip the file, then copy the folders to the correct location.

    That said, if there are any 'stray' files such as documents or non jpg or png files, they can prevent your images from showing in TC7. Easy fix, delete any file that is not a jpg or png.

    There are 2 type of folders in TC7. Template folders and elements folders.

    The templates will be located at:  /Documnets/Laughingbird Documents/Logo Libraries/

    The elements will be located at:  /Documents/Laughingbird Documents/Logo Elements/

    Not all products have templates and elements, though most do. Some are just elements.

    In TC7, elements are found at the top of TC7 in a drop down menu while templates are found in a menu on the left side of the program.

    If you can tell me what you think is missing, I'll see what I can tell you.

    If you are missing something from your Members Area that you have purchased, then you'll have to wait for Marc to correct that. He will. He is very customer oriented so rest assured, if something is wrong or missing, he will fix it.

    You mention Spheres. Those are elements and should be in the elements menu. Look at the image I'm attaching. There is no element folder called 'Spheres'. They are usually called Orbs and will be part of a set. There are also 'Flat Globes' which are part of the Flat Graphics pack. Just make sure you look through all your element folders.

    You also mentioned Business Cards. If you purchased a pack that includes the business cards, then those 'templates' will be in a drop down menu on the left side of the program. If they do not show up as in my attached image, then check your file directory for:  /Documents/Laughingbird documents/Logo Libraries/Business Card Set/

    If that directory is not there, then you still need to install them. If that directory is there, and has folders in it, then something else is going on. Take a screen shot of the directory if you can and post back and we'll try and figure it out.

    That's about all I have for now. Look through your folders. Look through the menu options in TC7. Post back and let us know if you are still missing items.

    Attached files:  Untitled.jpg
      Untitled1.jpg

  •  1
    chaouki replied

    You said : if that directory is not there, then you still need to install them.

    But how ?  I installed the Creator 7 and unzipped it then I unzipped the 30 day challenge element but I can't see the  pics  you attached I mean those graphics.

    It should work as soon as it is dowloaded ....it s frustrating !

    I need help step by step to install everything .

    Attached files:  ice_screenshot_20190730-121737.jpeg
      ice_screenshot_20190730-121813.jpeg

  •  1
    chaouki replied

    Solved ...Thanks 

    I will be back if help is needed

  •  10
    Lisa replied

    Great to hear Chaouki! Thanks for helping Lance!

    - Lisa Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


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