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  Public Ticket #2084456
Placeholder is disappeared
Closed

Comments

  •  1
    Rt started the conversation

    Hi Marc
    I have had a computer crash and am reinstalling my programs.

    The placeholder in Logocreator has unfortunately disappeared

    Can you help me ??

  •   Rt replied privately
  •  11
    Sad Duck replied

    Rt, are you still having a problem? 

    If so, what exactly do you mean by 'placeholder' in the Logo Creator?

    Just thought I would mention that The Logo Creator, if that is what you are working with, is outdated. The name of the program now is simply The Creator 7. You should have v7.2.9  If not, you need to get the update before you install.

    Please post back and let us know exactly what is going on and if you still need help.

  •  1
    Rt replied

    Hi Sad Duck 😃

    Yes, I still have the problem
    I made a picture to show what I mean (Please see the attachment)

    I hope this can help with the explanation

    Attached files:  image.jpg

  •  11
    Sad Duck replied

    I do indeed see the problem and am not sure why that is. Are you on a PC or MAC?

    That said, does the option of a Placeholder show up when you open or start a new template?

    The Placeholder option will be grayed out until a template is open, but you are right. It should still show there. At least it does in mine, on a PC.

    Attached files:  Untitled.png

  •  11
    Sad Duck replied

    Actually Rt, I may have a clue!

    TC7 is not cloud based and the Placeholder was added after an update ... but I'm not sure Marc updated the version number of the software! Pop over and download the latest version and install it. It should install over what you have with no problem. Then see if that option shows up!

    https://www.laughingbirdsoftware.com/free-design-software-download/

  •  1
    Rt replied

    It's a PC I use

    "New Placeholder" options never show up

    I have already tried the opportunity with free download

    Can you help me ??

  •  1
    Rt replied

    I still have the problem 

    what can I do ??

  •  11
    Sad Duck replied

    Hang on, we're going to have for Marc to chime in. Hopefully it won't be long but he is on California ( West Coast ) time.

    Hm, really strange that re-installing didn't help. Well, I'm sure Marc will figure it out.

  •  38
    Marc replied

    Hi there Rt!
    Nice to hear from you

    Actually, you can create your own 'placeholder'

    Here, have a look at this video - let me know if this helps:

    Take a look around the 4 minute mark:

    Let me know if this helps!

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator

  •  1
    Rt replied

    Hi Marc
    That's not what I'm looking for - sorry
    I need placeholder in file menu so I can use it in where I want
    Can you help with that ??
    See image in attachment

    :-)

    Attached files:  image.jpg

  •  1
    Rt replied

    Hi Marc

    I have had so many wonderful hours with Laughingbird software so I am quite sincere sorry to placeholder function is gone.

    I use it every single day

    I would like to buy a new program if it can help

    /Rt Ansel

    Sorry for my english - It's googletranslatet    :-)

    Attached files:  image.jpg

  •  1
    Rt replied

    Now I have bought the entire Web Graphic creator

  •  1
    Rt replied

    Hi Marc

    The tool you refer to in your video link am I missing. I can't make my own placeholder anymore

    The tool is not in file menu

    Please see the attachment image

    /Rt Ansel

    Attached files:  image.jpg

  •  38
    Marc replied

    Hi there Rt

    First, make sure a template has been selected.
    Then try the File menu (It changes depending on what's on the canvas)

    Let me know if this helps smile.png

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator

  •  1
    Rt replied

    Hi Marc

    There is still no placeholder in file menu - Please see the mage

    /Rt 

    Attached files:  Image11.jpg

  •  38
    Marc replied

    Hi RT.

    hmnmm...

    I've looked at your account and I see you have the mockup creator, the eCover creator AND 

    the 

    "mockup & ecover creator"

    the "mockup & ecover creator" is the new update and it contains the code that allows you to use the 'placeholder' 

    so, log back into your Laughingbird account and make sure to download and install that template set.
    https://www.laughingbirdsoftware.com/members/

    Then try and let me know what happens.

    I'll be here!

    - Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator

  •  1
    Rt replied

    Hi Marc

    I got my placeholder back

    Now it's work fint 😁

    Thank you very much !!

    Creator 7 is one of the best software I've ever bought. I spend hours on it every single day

    I'm very very happy for Creator 7

    Sorry for take your time

    /Rt Ansel 

    (Will you close the question ??)

  •  38
    Marc replied

    Hi Rt!

    Really glad to hear this.
    Thanks for telling me your really like the software  smile.png

    I'm around if you have any other questions!  

    - Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator