I did a small 10 seconds motion graphics as per your tutorial after downloading and tried for converting to mp4 - error message that pixels not divisible by 2
Far as I know, no one else has been having an issue, but Marc has recently updated the program so something may have slipped through. Can you tell me, are you on a PC or MAC?
Were you trying to convert with Convertio, or another program?
Any chance you can duplicate the problem again and grab a screenshot you can post here?
The more information you can give Marc, the better he'll be able to figure out what's causing this issue. Appreciated.
THE FOLLOWING ERROR MESSAGE
Sorry about that.It's a 'cache' issue - clear your cache.
Launch the app, and select any template set.
before you click a template, pull down the FILE menu and choose ABOUT
you should see a splash screen with the WGC logo.
Scroll down - and look for the version number.
You should see version 1.1.19
if you're not seeing this - clear your browser cache (JUST the cache, don't clear out cookies or passwords or anything.
Then completely quit your browser (sorry) and re-launch the WGCHere's how to clear Chrome's cache:https://support.google.com/accounts/answer/32050…
If you can - report back and let me know if this helped
- Marc SylvesterLaughingbird Softwarehttps://www.laughingbirdsoftware.com
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