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  Public Ticket #2076769
Creator 7-logo Creator
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  • Cindy Fox started the conversation

    Hi, when Creator 7 came out I purchased it, updated with new updates and purchased several of the people paks. Since I can't seem to log in with the same credentials I had I'd like to start over with Creator 7 and purchase it again. I still have the People pak files on my external hard drive or at least some of them.
    I'm a bit confused by some of the new stuff and how they would all work with Creator 7.
    It looks like logo creator is what I had. Can I still purchase extra people paks if so desired and if I purchase the other software you offer does it work with Creator 7.
    Thanks for your help.
    Cindy

  •  12
    Sad Duck replied

    Hi Cindy, let me see if I can help out here. First, you do not have to purchase anything again, that you have purchased before. If you have any version of The Creator or The Logo Creator installed, check the version number. If it is v7.2.9 then you have the latest software. It is all the same. If you do not have v7.2.9 then you will need to contact Marc or Lisa and get your log in for the Laughingbird Website Members area. All of your purchases will be listed there along with the download links. If anything is missing, then again, Marc can add it back in. But you should not have to purchase again.

    So, start with this. What version do you have installed?

  • Cindy Fox replied

    Hi Sad Duck,

    I currently don't have Creator 7 on this computer. My laptop that I used Creator 7 on died and can't seem to get anything off of it.
    I changed my log in email and password sometime ago and now when I attempt to log in with it nothing seems to work although the same email I do get emails from Marc and Lisa so it's kind of odd.
    Without being able to log in  I'll more than likely be asked to log in which I'm unable to do so. I'm frustrated and seems like I'd have to begin all over again.

  •  12
    Sad Duck replied

    Your log in email, unless it was changed, should be the email you had when you made your purchase. Since you changed that, you'll have to wait for Marc to respond. He's the only one that can access your account and reset it. Hopefully he'll get back to you soon.

    In the meantime, if you'd like to get started, go here to download the latest version of the software and 40 free templates to get you started!  https://www.laughingbirdsoftware.com/free-design-software-download/

  • Cindy Fox replied

    Thanks I'll have to wait then for Marc and in meantime will use the link you sent. Is that for logo creator with the characters and templates then?