Hello I ve been trying to get a usefull response but I haven't been able to, I sent another eçemail a couple of weeks ago asking for help
im unable to use my software and I desperately need it
The response I goy was regarding my password which I have NOT lost
the issue I have is this one FIRST the pop up cookie when opening the app told me my free trial was over... IM SORRY but I recall already paying to use it, any way I clicked on the more info button and they asked me to purchase one of your elements or design packs which event thou I don't need them I did.but even when I dragged the new folder to the the elements folder THE APP STILL DOESNT WORK
ive re downloaded the trial to see if it works but SAME STORY please ANSWER ME ASAP I really need to use The Creator
Hello Alex.Nice to hear from you.
hmmmm, you mention that you've been trying to reach me?
This - the help support / ticket area is the BEST place to do it.Have you written here before? Or did you send an eMail?
You can visit this page to login to your member area:
Download the software you had purchased. Install it. Then that error message will go away.The popup window is telling you that your trial has ended. The software thinks you're still using the trial version because you haven't installed any purchased software
Install it, then that message will go away.
You mentioned that you have 'dragged the new folder to the elements folder'
which one did you try? (make sure you install the template sets as well!)
I've resent you the login details
Let me know if this works okay for you!
I'll be here :)
- Marc SylvesterLaughingbird Softwarehttps://www.laughingbirdsoftware.com
Come join our Facebook groups and say hi!Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator
hello Marc thank you so much for your answer I was sending e mails but finally I've reached you through here, I will use this medium always, now.
I already downloaded again the app but now we have 2 problems , the newest is that in my members profile I have 3 items in MY CONTENT which are
THE SCENERY CREATOR
THE DESIGN ELEMENTS PAK
THE GRAPHICS CREATOR BUNDLE
But when I try to access them nothing happens, im just re directed to the same link,
my other question is where do I download the TEMPLATE SET? , I can't find it.
again I just had the creator re installed in my computer
THANK YOU FOR YOUR HELP
Got you fixed. Sorry for the broken link.Can you try again?
FIRST - Check your eMail. I've added a new template pack to your account (hopefully, this will make up for your troubles)
Doing this, I had to change your password. So look at the new 'welcome letter' that you were just sent, it contains a new password. Login and see if everything downloads okay for you
Keep me posted!