Public Ticket #1997007
I paid for the service but cannot access my account under tonydeangoff@gmail.com.


  • Tony Goff started the conversation

    I paid for the service but cannot access my account under tonydeangoff@gmail.com. I see the charge on my bank account that went through but I get an error every time I try to access my account. Thank you for your help with this matter. 

  •  38
    Marc replied

    Hi there Tony.
    Nice to hear from you.

    I've looked up your account and I see this (see my attached screenshot)

    Can you maybe shed some light on it all? I'm not sure what to do here smile.png


    Attached files:  Screen Shot 2019-05-02 at 10.52.25 PM.png

    - Marc Sylvester
    Laughingbird Software

    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
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  • Tony Goff replied

    Hey Marc, I apologize but the account I paid last month was tonydgoff@gmail.com. I have had a few accounts over the years and used different emails because I would forget which one I used LOL. I am now using the one email tsktonyg@gmail.com for the Web Graphics Creator. My main email I used was tonydgoff@gmail.com. I signed up with tonydgoff@gmail.com but never used it. If it doesn't show that way then it is no big deal. I am sorry to put you to this trouble Marc. Thank you for all your help though. I have enjoyed your software for many years and will continue to do so. I am showing my age by signing up for two Web Graphics Creator accounts anyway LOL. I hope you have an awesome day and I really enjoy your videos as well. Thanks again. 

  • Tony Goff replied

    Here is the receipt for the email tonydgoff@gmail.com. I never opened this account and used it after paying it. I used tsktonyg@gmail.com because my boss is paying me to do some online marketing as well as graphics work. Thanks again Marc. 

    Attached files:  Web Graphics Creator tonydgoff@gmail Invoice2.PNG
      Web Graphics Creator tonydgoff@gmail Invoice.PNG

  •   Marc replied privately