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  Public Ticket #1889081
elements
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  • Laura Jacobson started the conversation

    New purchaser. Have not been able to use yet. I cannot get any elements to show up.  Nor do I have any pre-made logos available in my template sets box.  I purchased the Designer Elements and dragged them over to the Design Set folder in my Laughing Bird folder which is in my program file folder on my C drive. When I go to create a template I can name it and add text but I have no design elements available to me directly through the logo creator.  I do have the elements saved in the folders and if I click on them they will open up in my Photoshop Elements program.  But that is obviously not what I want.  Why wouldn't they show in my logo creator? I haven't been able to find a tutorial that answers my question.  Also would like to change my password at which I have been unsuccessful.

  •  12
    Marc replied

    Hi Laura.
    Nice to hear from you smile.png

    Sorry for the confusion.

    The Design elements show up above the canvas (when you're working on a design) You can drag them down onto the canvas from the top 'elements' area.

    (they aren''t 'templates' so they won't show up in the pull down 'select a template' menu)

    Or, if you're not seeing them at ALL:

    Can you try something for me?

    Can you open up your Documents folder on your computer and see if you have the "Laughingbird Documents" there?

    If so, open it up and tell me what you have inside the "Logo Elements" folder.

    I'll get this fixed up for you quickly

    I'll be here!

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator

  • Laura Jacobson replied

    Marc - thank you so much for your quick response.  I AM AN IDIOT.  I had not "unzipped" my templates folder.  Finally figured it out and I am on my way to many hours of creative joy!!  Thanks for making the program available.  Love it!!

  •  12
    Marc replied

    Hi Laura!

    Lol, no!  hahaha.... don't say you're an idiot!  

    Too funny tho. Glad you got everything working.

    Make sure to watch a few of my videos, you'll get some nice tips and tricks on using the software:
    https://www.laughingbirdsoftware.com/videos

    let me know if you have any other questions!

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator