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  Public Ticket #1850577
ca not access software
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Comments

  • Andrew Clacy started the conversation

    Hi I purchased the design elements pack last May (see below), however its missing in my purchased software, please unlock it.

    Thanks,

    Andrew

    May 9th 2018

    Customer info Andrew ClacyOrder 000006984Total (USD)$52.00Paid via credit card

    ###td span class="m_770950928077518735sub_label"###One-time payment ($37.00)

    DescriptionTotal$37.00span class="il">Design Elements Pak$15.00Total:$52.00
  •   Lisa replied privately
  • Andrew Clacy replied

    Hi Lisa,

    it's still locked, still asking to buy it again,

    Andrew

  •   Lisa replied privately
  • Andrew Clacy replied

    Hi Lisa,

    as you can see by the attachments, I am logged in, however still asking me to purchase ..

    Andrew

    Attached files:  15-1-2562 9-08-41.png
      15-1-2562 9-09-06.png
      15-1-2562 9-10-02.png