Okay
  Public Ticket #1848101
Can not use software I have already purchased
Closed

Comments

  • Wayne Brush started the conversation

    I have downloaded the program and social media pack from member dashboard area, never had a problem before. Suddenly I get a more info message that directs me to a url that requires more purchase in order to unlock "forever" I don't want to buy anything else, I just want to use the program without any problems as I always have in the past.

  •  23
    Marc replied

    Hi Wayne!

    Nice to hear from you.

    the software you had downloaded from the free page is actually a trial version. A demo.
    it'll time out if you never install the free templates that are provided

    OR, if you install the templates you've already purchased.

    And that's what you'll be doing.

    Just log back into your Laughingbird account. (I've resent you the login details)

    Download the templates that you've purchased in the past - and install them. 
    That "20 day" message will disappear forever bigsmile.png

    Try it and keep me posted

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator

  • Wayne Brush replied

    Thank You very much Marc. I truly appreciate the help. Sorry I stressed a bit, I'm not used to a program malfunction with Your software. Been a customer since Version 3 and I have never experienced any major issues, this trial thing frustrated me a bit. lol. Happy it is now functional again.- Wayne

  •  23
    Marc replied

    Hi Wayne!

    Ah. Great - and thanks for your reply.

    And no worries at all. That's what I'm here for.

    Thanks once again for being with me for so long Wayne
    I truly appreciate it bigsmile.png

    Marc

    - Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com


    Come join our Facebook groups and say hi!
    Laughingbird Software: https://www.facebook.com/groups/laughingbirdsoftware/
    The Web Graphics Creator: https://www.facebook.com/groups/webgraphicscreator