Okay
  Public Ticket #1841735
billing
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  • Larry started the conversation

    I have a paypal subscription for my WGS account. Or, I did until paypal decided to freeze my account for no apparent reason. In WGS there isn't any option to change my billing to a credit card or bank debit card. Is this an option? Or, what is the alternative? How can I keep WGS without using paypal or payza?

  •  10
    Marc replied

    HI Larry!

    I see.

    Well, we can cancel your current payment - and then, if you'd like, you can re-start with another payment method (a credit card for example)

    if you use the exact same eMail address, you won't lose any of your work and you can start where you left off.

    Let me know if this is what you'd like to do.

    Marc


    Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com

  • Darren replied

    Hi Marc.

    I have a similar issue except I had to report fraudulant charges on my card so it was cancelled. I need update my account and add a new card to my account but like Larry there is nowhere in my WGC account to do that.  How do we go about doing what you've suggested for Larry?

  •  10
    Marc replied

    Hi Darren!
    Really sorry I had missed this.

    Here's what we can do.

    I can cancel your current membership - and you can then re-purchase using the same eMail address.
    If you do this, you won't lose any of your work

    (but, I see you may have already done this? - this ticket is old now and you might have done just what I mention above)

    Let me  know where we're at. And again, my apologies for letting this slip by me

    Marc


    Marc Sylvester
    Laughingbird Software
    https://www.laughingbirdsoftware.com