This support area is answered by Marc and Lisa Sylvester (the creators of all Laughingbird Software). 

If you have troubles using this ticket area, take a quick look at this graphic:

You'll be asked to "Submit a ticket" which will create an account for you. This is not connected to your "Laughingbird Software" account at all so you can use any eMail address. Creating the account lets you get notified when we reply

Talk to you shortly!